faq
Most of our orders ship via UPS. Exceptionally large orders may be shipped through another carrier. FedEx or the US Postal Service may also used on occasion.
This depends upon where you live. Optimal storage conditions are a cool, dry place. Avoid prolonged storage at temperatures above 75 degrees.
On average, each adult serving requires one cup of water.
Yes. All meats are freeze-dried. Many of our meals are completely freeze-dried.
Some of our meals do not require freeze-drying to achieve a long shelf-life. For example, granola, oatmeal, rice, and meals containing soy based (vegetarian) meat substitute, are not freeze-dried.
Some of our meals do not require freeze-drying to achieve a long shelf-life. For example, granola, oatmeal, rice, and meals containing soy based (vegetarian) meat substitute, are not freeze-dried.
Meals that come in mylar pouches have a 7-10 year shelf-life.
Meals that come in tin #10 cans have a 25+ year shelf-life.
The producers of our emergency food have been in business over 40 years. They are experts at eliminating water and oxygen from the survival food, which is a critical part of long-term food preservation. Many of the recipes we use today, which have been around for over 30 years, have been tested and found to be nutritionally sound and great tasting after being stored over that period.
For best results, your emergency food supply should be stored in a cool, dry place, to maintain its freshness and quality for years to come.
Meals that come in tin #10 cans have a 25+ year shelf-life.
The producers of our emergency food have been in business over 40 years. They are experts at eliminating water and oxygen from the survival food, which is a critical part of long-term food preservation. Many of the recipes we use today, which have been around for over 30 years, have been tested and found to be nutritionally sound and great tasting after being stored over that period.
For best results, your emergency food supply should be stored in a cool, dry place, to maintain its freshness and quality for years to come.
The majority of orders leave our warehouse within 3-4 business days based upon product availability. However, there may be circumstances that cause an order to ship outside that time period. If you have questions about receiving your order within a certain time frame, please contact us.
Yes, but additional shipping charges apply.
We accept all major credit cards (Visa, MasterCard, American Express or Discover), money orders and checks. For larger packages, please contact us if you are interested in payment options.
We provide the highest quality, best tasting, longest lasting emergency food supplies at the best price per serving. We provide our customers with an organized, simplified service that has allowed thousands to feel the peace of mind of preparing for an emergency.
Join the tens of thousands of people who have compared the quality of Food Insurance™ to the other food storage options and have chosen Food Insurance™.
Join the tens of thousands of people who have compared the quality of Food Insurance™ to the other food storage options and have chosen Food Insurance™.
Many of our foods are freeze-dried while the rest are either dehydrated or in their original state (oatmeal, rice, etc.). With freeze-drying, preservation is possible because the greatly reduced water content inhibits the action of microorganisms and enzymes that would normally spoil or degrade the substance. Freeze-drying also causes less damage to the substance than dehydration methods using higher temperatures. Freeze-drying does not usually cause shrinkage or toughening of the material being dried. In addition, flavors, smells and nutritional content generally remain unchanged.
We appreciate your business and value your time. We have many satisfied customers all over the country and want you to be completely satisfied, so we make it easy for you to return any order for any reason. Upon receiving your order, be sure to inspect all products for damage or discrepancies. If for any reason, you are not satisfied with your order, simply follow the steps below to return your product and receive a refund or replacement item.
Damaged or defective items that are returned within 30-days of the original order date will be fully refunded or replaced absolutely free of charge. For returns or refusals made within 30-days of the original order date for any reason other than being damaged or defective items, the customer is responsible for shipping the items back to Food Insurance™. Once the product is received by Food Insurance™, the customer will be refunded the full order amount less a 15% restocking fee. All sales are final after 30-days from original order date.
To return a product, simply follow the steps below:
1. Before returning any items, call our customer service number at 1-866-946-8366 to get a Return Authorization Number. Every order that is returned to us or refused by the customer must have an R.A. number in order to be processed and be accepted.
2. Ensure that the items are repackaged in their original boxes and are in original condition.
3. Ship the items back to Food Insurance™ via UPS, U.S. Mail, FedEx or another common carrier. If the items are damaged or defective, Food Insurance™ will cover the cost of return shipping and have UPS pick them up from your house if you choose.
4. After receiving the items at Food Insurance™, we will then either issue a refund (in the same form as originally paid) for the full order amount less a 15% restocking fee (if returned within 30 days and for any other reason than damaged or defective items), or send a replacement item.
Messaging to accompany FI packing list & order confirmation email:
Product returns within 30 days of order may be subject to a 15% restocking fee. For returns assistance, please call 1-866-946-8366.
Damaged or defective items that are returned within 30-days of the original order date will be fully refunded or replaced absolutely free of charge. For returns or refusals made within 30-days of the original order date for any reason other than being damaged or defective items, the customer is responsible for shipping the items back to Food Insurance™. Once the product is received by Food Insurance™, the customer will be refunded the full order amount less a 15% restocking fee. All sales are final after 30-days from original order date.
To return a product, simply follow the steps below:
1. Before returning any items, call our customer service number at 1-866-946-8366 to get a Return Authorization Number. Every order that is returned to us or refused by the customer must have an R.A. number in order to be processed and be accepted.
2. Ensure that the items are repackaged in their original boxes and are in original condition.
3. Ship the items back to Food Insurance™ via UPS, U.S. Mail, FedEx or another common carrier. If the items are damaged or defective, Food Insurance™ will cover the cost of return shipping and have UPS pick them up from your house if you choose.
4. After receiving the items at Food Insurance™, we will then either issue a refund (in the same form as originally paid) for the full order amount less a 15% restocking fee (if returned within 30 days and for any other reason than damaged or defective items), or send a replacement item.
Messaging to accompany FI packing list & order confirmation email:
Product returns within 30 days of order may be subject to a 15% restocking fee. For returns assistance, please call 1-866-946-8366.
The shipping costs for our short-term, á la carte, and emergency supplies are calculated by their weight, and your zip code. You will see actual shipping costs before you finalize your order. All of our long-term meal supplies come with free shipping to the lower 48 states. Customers from Hawaii and Alaska will pay additional shipping fees.
#10 cans are made of tin, and hold approximately 13 dry cups of food, or slightly under one gallon of liquid. #10 cans are commonly used for coffee.
Yes, we offer a 270 serving (plus drinks and rice) gluten-free meal plan. Additionally, our fruits and vegetables are gluten-free. To view our gluten-free meal plan, click here.
Yes, we offer a 212 serving vegetarian meal plan. Additionally, we have fruits, vegetables, rice and drinks available in our a la carte section. To view our vegetarian meal plan, click here.
Food Insurance™ periodically offers promotions, give-a-ways, special pricing, etc. Feel free to ask our customer service representatives about current offerings. To view the terms and conditions for Food Insurance™ promotions click here.
