We appreciate your business and value your time. We have many satisfied customers all over the country and we want you to be completely satisfied as well. Because we value our customers and want you to be satisfied, we make it easy for you to return any order for any reason. Upon receiving your order, be sure to inspect all products for damage or discrepancies. If you are, for any reason, not satisfied with your order, simply follow the steps below to return your product and receive a refund or replacement item.
Damaged or defective items returned within 30-days of the original order date will be fully refunded or replaced absolutely free of charge. For returns or refusals within 30-days of the original order date, for any other reason than damaged or defective items, the customer is responsible for shipping the items to FoodInsurance.com and the customer will be refunded the full order amount less a 15% restocking fee to cover applicable shipping costs to the original destination address. All sales are final after 30 days from original order date.
To return a product, simply follow the steps below:
1. Before returning any items, call our customer service number at 1-866-GOTFOOD to get a Return Authorization Number. Every order that is returned to us or refused by the customer must have an R.A. Number in order to be processed or accepted.(Go to the return log in server under FI )
2. Make sure the items are repackaged in their original boxes and are in new condition.
3. Ship the items back to us via UPS or U.S. Mail. If the item is damaged or defective we cover the costs of returning the items to us and have UPS pick the items up from your house if you choose.
(If we ship this back, price the return on worldship)
4. After receiving the items at FoodInsurance.com, we will then either issue a refund (via credit card, check, or store credit) for the full order amount less a 15% restocking fee (if returned after 30 days or for any other reason than damaged or defective items), or we will send a replacement item.