Frequently Asked Questions

Do you have questions about food storage, water storage or how to get prepared? Do you want to know about your order? Click on these FAQs below to find answers to some of our most frequently asked questions. If your question isn't included below, just contact us at any time for an answer.

Getting prepared with food storage and water storage can be a complicated process - but it doesn't have to be. Food Insurance is here to provide you with helpful information and to answer any questions that you might have. If your question isn't answered by clicking on the FAQs below, simply reach out to us via email, phone or chat; and one of our experts will be more than happy to help you along the way - free of charge.

General FAQs

You never know what might happen. Whether it’s a natural disaster, job loss or economic hard times, food storage can help you prepare for the unknown situations. Food storage includes fruits, vegetables, meats, grains, rice, meals and more; that are shelf stable for 10-30 years. When a disaster strikes, you'll be ready with freeze-dried meals and freeze-dried meats for your family.
While you may be able to last a few days without food and shelter, you can’t last very long without water. It’s essential to life. If a natural disaster hit your home or something happened to stop the faucets from flowing, you’d need water storage for your home. To learn more about water storage, visit this page.
Our MREs are made by the contractors who supply the Department of Defense. They are made to military specifications. The only difference is that they do not include gum, hot sauce and come in clear packaging. Selling MREs that were made for military troops is illegal.
Long term food storage only lasts if it’s stored correctly. For that reason, they don’t have expiration dates on them. Instead they have dates of manufacture. With most products, Food Insurance employs a Julian calendar system. You can click here to read about Julian dates and print out a sheet to keep with your food storage. If you want to know how old your MRE is, you can use our MRE Calculator to figure out when it was manufactured.
Food Insurance prepares and processes our food in the United States! We only use the highest quality food sources. The majority of our produce is grown here in the U.S.. Some of our fruits and meats are shipped from South America and Mexico. While many of our competitors might try to save a buck by ordering food from unreliable sources, we will never do that. We are dedicated to providing you with the highest-quality food storage in the industry.
While our products are not certified organic or certified non-GMO foods, all fruits and vegetables at Food Insurance have no additives or preservatives in them. We also offer low-sodium food storage options.
Food Insurance allows you to save a credit card in your account to make future purchases easier. Sign in to your account. Then navigate to My Payment Methods then fill out the fields for your credit card! The system is secure and your credit card information will not be shared internally or externally with anyone else.

Store Policies

No. Your customer information, name, address, credit card information, etc. is never shared with others. You’ve entrusted us with sensitive information and we take that responsibility very seriously. You have the right to privacy. You can read more about our privacy policy here.
At this time we don’t ship outside the United States. We do work with freight forwarders if you live outside of the U.S. though. Please call us for more information.
We don’t ship to PO Boxes at this time.
Periodically, Food Insurance will offer coupons or gift cards. You can use those codes by visiting your shopping cart at the top of the black menu bar. You can also click here to see your cart.
Our goal is to make sure that every customer is satisfied with their order. If, for any reason, you are not satisfied with your order, please contact customer service and we can take care of it. If you’d like to return a product, you can find out more information here.